Frequently Asked Questions
Everything you need to know about your Taos Footwear experience.
What makes Taos Footwear different from other brands?
Our footwear is designed with a focus on 'The Art of Support.' We combine stylish, artisanal designs with advanced anatomical footbeds that provide exceptional arch and metatarsal support for all-day comfort.
How do I determine my correct size?
We recommend referring to our comprehensive size guide located on each product page. Our shoes generally follow standard US sizing, but if you are between sizes, we suggest ordering a half size up for the best fit.
What is your return and exchange policy?
We offer a 30-day return policy for unworn shoes in their original packaging. Simply visit our returns portal to initiate a return or exchange for a different size or style.
How long will it take for my order to ship?
Standard shipping typically takes 3-7 business days within the continental United States. Once your order is processed, you will receive a tracking number via email to monitor your delivery.
Are Taos insoles removable?
Many of our styles, including most of our sneakers and boots, feature removable footbeds. This allows you to replace them with custom orthotics if preferred, though our built-in support is highly recommended.
How should I clean and care for my Taos shoes?
For leather styles, we recommend using a damp cloth and a mild leather cleaner. For suede or nubuck, use a specialized brush to maintain the nap. Canvas styles can be spot cleaned with cool water and a gentle detergent.